James Gaskets

Terms and Conditions

THE FOLLOWING TERMS AND CONDITIONS GOVERN ALL OF OUR SALES AND MAY NOT BE CHANGED WITHOUT WRITTEN CONSENT FROM JAMES GASKETS, INC. ALL MANUFACTURER, NAMES, NUMBERS, SYMBOLS AND DESCRIPTIONS ARE USED FOR REFERENCE PURPOSES ONLY AND DO NOT IMPLY THAT ANY PART LISTED IS A PRODUCT OF, OR LICENSED BY, THE HARLEY-DAVIDSON MOTOR COMPANY.

Hours of Operation

Our office hours are 8:00-4:30 p.m. (PST) Monday through Friday. All visitors must have an appointment.

Ordering

Telephone orders may be placed during our regular business hours toll free at 1-800-523-7843. Your Customer Service Representative will read back your order to verify accuracy. You may fax your order 24 hours a day, seven days a week at 1-775-246-2235. Domestic orders received by fax will receive order confirmation and availability by fax. Website orders will be processed and confirmed during our regular business hours, Monday through Friday. We reserve the right to accept or reject all or part of any order.

General

James Gaskets, Inc. sells only to licensed businesses serving the general public in the area of motorcycle sales, service and or parts. All potential dealers must complete a James Gaskets, Inc. Dealer Application and return it to us for approval. Once approved you will be assigned a dealer number and provided with a copy of our dealer price list.

Shipping

All deliveries are made via United Parcel Service (UPS) form Dayton, Nevada, both US and Internationally. For same day shipping, orders must be placed before 12 p.m. (PST) during regular business hours. Orders placed after 12 p.m. (PST) will be shipped the following business day. All orders will be sent via ground delivery unless the customer specifies. Shipping is at the customer’s expense. UPS WILL NOT ACCEPT CASH AS PAYMENT FOR PACKAGES. Customers who have not been pre approved must pay by a certified check or money order. All checks and money orders must be payable to James Gaskets, Inc.

UPS charges are the customer’s responsibility.

Damaged in Shipment

James Gaskets, Inc. will not issue credit for merchandise damaged in transit. Should you receive damaged merchandise you must comply with the following procedures: Keep all cartons, packaging and damaged product. Make a notation on the delivery receipt before the delivering carrier leaves your premises and retain a copy thereof. Notify your James Gaskets Customer Service Representative immediately. Notify delivering carrier’s claims department immediately to settle your claim. James Gaskets, Inc. will assist you in providing any documentation required helping settle your claim.

If there is concealed damage, the delivering carrier must be notified within 24 hours. Ownership of the merchandise transfers at the F.O.B. shipping point and all shipments are fully insured. Therefore, claims for lost or damaged merchandise must be originated by recipient and are required to be made to the delivering carrier, not James Gaskets, Inc. James Gaskets, Inc. must be informed immediately when a loss or damage claim occurs.

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Refused Orders

All orders returned to James Gaskets, Inc. by the shipper will be put back into stock and a 25% restock charge will be added to the customer’s account. Orders returned for any reason may result in your account being put on pre-pay status. You will be responsible for all freight charges incurred by James Gaskets, Inc. on refused orders.

Returned Checks

Returned checks will automatically revert your account status to certified check or money order for all future orders unless replaced by cashiers check or money order, or until the check(s) have cleared the bank. There is a $35.00 charge on all returned checks. Placing an account back on C.O.D./Company Check terms will be solely at the discretion of James Gaskets, Inc. If legal action is used to collect any insufficient funds, the prevailing party shall be entitled to its attorney’s fee and costs in addition to any other relief it may receive.

Price Changes

The price of products is subject to change without notice. The price in effect at the time of the order will prevail regardless of what is printed. Possession of a price list and or Catalog does not constitute an offer to sell. Should James Gaskets, Inc. lower the price of any product, James Gaskets, Inc. will not make any adjustments to any dealer’s product inventory to reflect the new lower price. Your Customer Service Representative will read back the correct prices when taking an order. A price increase is not a valid reason for a product return.

Return Policy

Please refer to the following policies when returning any item to James Gaskets, Inc.:

Contact your Customer Service Representative to receive a Return Material Authorization (RMA) number before returning any merchandise to James Gaskets, Inc. All returned merchandise must be accompanied with a copy of your original invoice. James Gaskets, Inc. reserves the right to decide between exchange, credit or return of merchandise after our inspection. The RMA number authorizes the return of product and does not imply your account will be automatically credited. No cash refunds will be issued.

Only items listed on your RMA will be accepted for return. Any other items will be returned at your expense. You must include copies of your original invoice as proof of purchase for proper credit. Please write your RMA number on the outside of the box. James Gaskets, Inc. will not accept parts damaged in shipping due to poor package handling. Damaged returned goods will be returned at your expense. New, saleable merchandise must be returned within fifteen (15) days of invoice. Any parts returned to James Gaskets incorporated without a RMA number and copies of the original invoice will be returned to the dealer at their expense.

A 25% restocking fee will be assessed on all returned merchandise unless found to be defective or shipped in error. Your Customer Service Representative will read back your order to verify accuracy and avoid errors. James Gaskets, Inc. will not accept returns of non-defective items after thirty (30) days from the original invoice date. No credit will be issued for labor costs incurred beyond the original invoice price of the product.

Shortages or discrepancies must be reported to James Gaskets, Inc. within 24 hours of delivery. If shortage or discrepancy is the fault of James Gaskets, Inc. we will issue a call tag for the return of the product. Parts must be returned within thirty (30) days from the RGA issue date. Please contact your Customer Service Representative for a call tag for your return to be picked up. Send all returned merchandise freight paid within thirty (30) days to James Gaskets, Inc. for proper processing.

Returns Processing

If you have any questions regarding the disposition of your return, please contact your Customer Service Representative. Credits issued will be posted to your account and will be offset by future orders. No cash refunds will be issued for any reason.

Warranty

No credit will be issued on any item after it has been installed. Reworked, altered, or modified merchandise may not be returned for any reason. All products must be properly installed by qualified personnel, used in the intended application, and subjected to normal use. If inspection of the returned merchandise by our technical staff indicates defects in materials or workmanship the sole obligation of James Gaskets, Inc. shall be to replace the product in question. James Gaskets, Inc. assumes no liability for labor charges incurred or any other consequential damages.

General Sales Policy

James Gaskets, Inc. reserves the right to add products, discontinue products, and improve the design of our product line at any time and without prior notification. Such changes do not imply obligation for James Gaskets, Inc. to accept returns based on additions, deletions, or changes. Unless advised by you in writing within thirty (30) days of issuance of your dealer number, we will assume that you agree with the terms and policies stated herein.

This document supercedes any previously issued sales policy.

New Products

New products are highlighted in bold Red text on our price sheet. As we release new parts throughout the year, we will provide to you updated brochures with information regarding price and availability.